Privacy policy

The short version

mySA Address provides a South African shopping address and delivery service to Zimbabwe. We collect the information needed to open and secure your account, identify your packages, process shipments and payments, and support you. We do not sell personal information and we never store full card numbers or CVV codes.

Information we collect

• Account details such as your name, email address, phone number, password credentials, and delivery address.
• Your MySA Box number, package details, tracking information, shipping preferences, invoices, receipts, and package photographs.
• Payment references, quote and fee information, and the status of a payment. Card checkout is handled by Stripe; full card details are not stored by mySA Address.
• Messages and attachments that you choose to send to the concierge, support, warehouse, or delivery team.
• Basic technical and security information such as IP address, device/browser details, and access timestamps in service logs.

How we use it

• To provide your South African address, receive and match packages, prepare quotes, and arrange shipment to Zimbabwe.
• To authenticate your account, prevent fraud and package theft, troubleshoot incidents, and provide customer support.
• To extract structured order information from an invoice or receipt you upload, so you can review it before a delivery is created.
• To meet accounting, legal, safety, and dispute-resolution obligations.
• To send marketing only when you have separately opted in. You can unsubscribe at any time.

Service providers

We use carefully selected providers to operate the service:

• Supabase for authentication, database, and private file storage.
• Stripe for card checkout and payment processing.
• OpenAI for invoice extraction when you ask us to read an uploaded invoice or receipt. The upload is used for that requested operation and raw invoice text is not used for advertising.
• Hosting, email, analytics, and operational providers needed to deliver the website and app.
• WhatsApp or other contact channels when you choose to contact us there.

Retention and deletion

We keep information only for as long as it is needed for the purposes above. As a general guide, account and delivery information is kept while your account is active and for up to 30 days after deletion; invoice files may be retained for up to 24 months after shipment; package photographs for up to 12 months after delivery; and payment/accounting records for the period required by law. Legal holds, disputes, fraud prevention, and tax obligations may require a longer period.

You can request access, correction, or deletion from the in-app Settings screen or by emailing orders@updates.mysaaddress.com. Account deletion permanently removes the account and associated delivery data that we are allowed to delete.

Security and international processing

We use HTTPS, access controls, private storage, signed file links, and server-side authorization. Our service operates across South Africa, Zimbabwe, and cloud providers that may process information in other countries. We require providers to protect the information they process for us.

Contact us

Questions or privacy requests: orders@updates.mysaaddress.com or WhatsApp +27 73 347 8107.