Customer terms
Terms of service
Last updated 20 August 2026
Using mySA Address
mySA Address gives customers a South African delivery address, receives eligible packages, and helps arrange delivery to Zimbabwe. By creating an account or using the app, you agree to use the service lawfully, provide accurate information, and keep your login secure.
Packages and prohibited goods
You are responsible for the items you order and for following the rules of the store, South Africa, Zimbabwe, customs authorities, and carriers. Do not send illegal, counterfeit, dangerous, restricted, or prohibited goods. We may hold, return, refuse, or report a package when safety, legal, customs, or identity checks require it.
Quotes and payment
Your South African address is free. There is no annual address subscription or separate address charge. When a package ships to Zimbabwe, the app shows the server-confirmed shipment quote: shopping and groceries are charged at 25% of the fee base, while appliances, bulky goods, and other heavy goods are charged at 40%. The fee base is the greater of the goods value or USD 100. Any insurance, home-delivery, destination, or operational options are shown in the quote before you pay. A customer-entered payment reference does not confirm payment; confirmation comes from our payment provider or authorized team. Stripe checkout is subject to Stripe's terms.
Invoices, messages, and account deletion
Upload only documents you are allowed to share. You should review extracted invoice information before approving an order or shipment. You may change your password, sign out, or permanently delete your account from Settings. Deletion is subject to legal, accounting, fraud-prevention, and dispute-retention requirements described in our Privacy policy.
Availability and support
We work to keep the website, app, warehouse, and delivery updates available, but timing can be affected by stores, carriers, customs, weather, networks, and events outside our control. Contact us promptly if a package, quote, or account detail looks wrong. We may suspend access for abuse, fraud, security, non-payment, or legal reasons.
Contact
Support is available at orders@updates.mysaaddress.com or WhatsApp +27 73 347 8107.